1. Introduction

Rate Stack Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use RateCase Pro.

2. Information We Collect

We collect information you provide directly to us, including:

Account information (name, email, company, job title)
Payment information (processed securely by our payment provider)
Documents and files you upload to the platform
Communications with our support team
Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices and support messages
Respond to your comments and questions
Analyze usage patterns to improve user experience

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. We are SOC 2 Type II compliant and follow best practices for data protection.

5. Data Sharing

We do not sell your personal information. We may share data with:

Service providers who assist in our operations
Legal authorities when required by law
Business partners with your consent

6. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Data portability

7. AI and Your Data

We do not use your confidential documents or proprietary data to train our AI models. Your uploaded files are processed to provide search and analysis features but remain isolated and are not shared across customers or used to improve our general AI capabilities.

8. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]
Address: RateStack Inc., San Francisco, CA

Privacy Policy